Refund policy

Return & Refund Policy
30-Day Satisfaction Guarantee

At SnuggleToy, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Eligibility for Returns

To qualify for a return:

• The return request must be submitted within 30 days of receiving the order.

• The item must be in acceptable condition.

• Proof of purchase may be required.

• Products must not be intentionally damaged or altered.

Free Returns

We proudly provide free return shipping worldwide for eligible orders.

No restocking fees will be charged.

Refund Process

After your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process the refund.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos to assist with verification.

Depending on the situation, we may offer:

• Full Refund

• Replacement Product

• Store Credit

Non-Returnable Items

The following may not be eligible for return:

• Personalized Products

• Customized Products

• Gift Cards

• Items damaged through misuse

• Returns submitted after the 30-day period

Return Requests

Please contact:

support@SnuggleToy.site